Privacy Policy

Privacy Policy Hero Section
YOUR PRIVACY IS IMPORTANT TO US. LEARN HOW WE PROTECT YOUR INFORMATION

Last Updated: September 15, 2025

At Tram Coffee LLC ("Tram Coffee," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in our stores.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences
  • Loyalty program information
  • Communications with customer service

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders
  • Provide customer service and support
  • Send order confirmations and updates
  • Administer loyalty programs and rewards
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Analyze usage patterns and trends
  • Comply with legal obligations
  • Prevent fraud and maintain security

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: Third-party companies that help us operate our business (payment processors, delivery services, marketing platforms)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Opt-out of marketing communications
  • Data portability (receive a copy of your data)
  • Restrict processing of your information

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites (such as our online ordering platform). This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Tram Coffee LLC

Email: legal@tramcreamcoffee.com

We will respond to your inquiry within 30 days of receipt.